User Agreement

1 Acceptance of Terms

This User Agreement ("Agreement") governs your use of AssessEEZ, operated by Paradigm Qualifications Ltd. ("we," "us," or "our"), a company registered in England and Wales (Company number 14078939). By accessing or using our platform, you agree to be bound by this Agreement. If you do not agree, you must not use our services.

If you accept this Agreement on behalf of an organisation, you confirm that you are authorised to bind it. In that case, references to “you” and “your” mean that organisation, and you remain responsible for the conduct of people using its account.

2 Services and Pricing

AssessEEZ provides an online platform for educational assessment and qualification management. Pricing details are available on our Pricing page. We offer one-off fee packages and monthly subscription plans, subject to the following:

• • Fair Usage Policy: Each learner has a 5 GB storage allocation for typical use. These guidelines are intended to prevent misuse of the platform. If use is unusually high or appears abusive, we will contact you to discuss it and may take proportionate steps to protect the service, giving notice where practicable. One-off registrations are valid for a maximum of 3 years. Subscription registrations remain available while the subscription is active.
• • Assessors, IQAs, and EQAs: These accounts are included at no additional charge, subject to a limit of one assessor, one Internal Quality Assurer (IQA), and one External Quality Assurer (EQA) for every 20 learners.

Before you place an order, we will confirm in writing the selected plan, price, billing frequency, registration period, whether payments recur, renewal terms, how and when you can cancel, and any refund terms. Prices exclude VAT, where applicable. Any price change will be notified in advance and will apply only as permitted by law and the terms of your order.

3 User Responsibilities

You agree to:

• • Provide accurate and complete information during registration and use.
• • Maintain the confidentiality of your account credentials.
• • Use the platform in compliance with applicable laws and regulations.
• • Not misuse the platform, including uploading malicious code or engaging in unauthorized access.

4 Data Protection and Security

We use appropriate technical and organisational measures designed to protect information held on the platform. No online service can be guaranteed to be completely secure. If we become aware of a personal data breach affecting personal data processed under this Agreement, we will notify you without undue delay and provide reasonable assistance with your response. Where you upload personal data about learners on your organisation’s behalf, you must have the authority and lawful basis to do so and provide any required privacy information to those learners. Where we process personal data on your behalf, the parties must have a Data Processing Agreement meeting applicable legal requirements in place before that processing begins.

You are responsible for keeping copies of information you need and for securing your own devices and networks. This does not reduce any duty we have under applicable data protection law or the Data Processing Agreement.

5 Intellectual Property

Paradigm Qualifications Ltd. owns or licenses the AssessEEZ platform and its materials. You retain your rights in content and data that you or your authorised users upload. You grant us a limited, non-exclusive licence to host, store, transmit, and otherwise process that content only as needed to provide, secure, and support the service, comply with law, or enforce this Agreement. This licence ends when the content is deleted, except for copies retained as required by law or under the applicable data retention terms. You may use the platform for its intended purpose; you must not copy, modify, distribute, or reverse-engineer it except where applicable law permits.

6 Limitation of Liability

Nothing in this Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any liability that cannot lawfully be excluded, or any consumer rights that cannot be restricted by contract.

Subject to the exceptions above and to the extent permitted by law, our total aggregate liability for claims arising in any 12-month period will not exceed the greater of the fees paid or payable by you in that period or £100. This limit does not restrict your obligation to pay fees due.

7 Indemnification

You are responsible for the content you upload and how you use the service. You must reimburse us for reasonable losses arising directly from a third-party claim to the extent caused by your unlawful use of the service, breach of this Agreement, or infringement of third-party rights in content you supplied. We will give you prompt notice and reasonable cooperation, and you may control the defence and settlement. No settlement may impose liability or obligations on you without your consent.

8 Termination

You may end this Agreement by contacting us using the details in section 13, subject to any plan-specific cancellation terms and your rights under applicable law. We may suspend or terminate access where reasonably necessary for a serious breach of this Agreement, non-payment, suspected fraud or illegal activity, or to protect the security or integrity of the service. Where practicable, we will give notice and a reasonable opportunity to remedy the issue before suspension or termination.

• • Violation of this Agreement.
• • Non-payment of fees.
• • Suspected fraudulent or illegal activity.

When access ends, we will handle your data in accordance with the applicable privacy notice and any Data Processing Agreement. Where we process personal data for you as a processor, return or deletion will be handled as required by that agreement and applicable law.

9 Governing Law and Dispute Resolution

This Agreement is governed by the laws of England and Wales. Any disputes arising from this Agreement shall be resolved through:

• • Negotiation in good faith.
• • If unresolved, exclusive jurisdiction of the courts of England and Wales.

If you are acting as a consumer, this clause does not limit any right you have under applicable law to bring proceedings in the courts where you live or to rely on mandatory protections there.

10 Force Majeure

Neither party is responsible for a delay or failure to perform an obligation to the extent it is caused by an event beyond that party’s reasonable control and could not reasonably have been prevented or overcome. The affected party must take reasonable steps to reduce the effect and resume performance as soon as reasonably practicable. This clause does not affect rights or liabilities that cannot lawfully be excluded.

11 Changes to This Agreement

We may make changes to this Agreement to reflect changes to the service, our business, or applicable law. We will give reasonable advance notice of material changes and state when they take effect. If a change materially affects your rights, you may end the Agreement before it takes effect, subject to your order terms and any rights you have under applicable law. A change will not apply retrospectively unless required by law or agreed with you.

12 Miscellaneous

This Agreement, your written order and any Data Processing Agreement together form the agreement between you and Paradigm Qualifications Ltd. for the service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right does not constitute a waiver of that right. Nothing in this Agreement excludes any mandatory rights you have under applicable law.

13 Contact Us

For questions or concerns about this Agreement, contact us at:
Paradigm Qualifications Ltd.
Email: support@assesseez.co.uk
Address: Office 379, Davidson House, The Forbury, Reading RG1 3EU United Kingdom.